[Hiring] Patient Scheduler II @Essentia Health

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Role Description

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner.

• Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling.
• Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients.
• Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.
• Expected to be proficient in scheduling multiple service lines across Essentia Health in a complex, high-call and work queue volume environment.

Qualifications

• 1 year of clinical healthcare experience
• OR 1 year experience as a Patient Scheduler I
• OR 1 year experience in a contact/call center

Requirements

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients.
• Supports a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling.
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.
• Coordinates the scheduling of services for patients including ancillary and procedure scheduling.
• Handles incoming calls, follow-up and referral work queues, ticket scheduling.
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients.
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.
• Other clerical duties as assigned.

Benefits

• Comprehensive medical, dental, vision, life, and disability insurance, along with supplemental options.
• 401(k) plan with employer contributions.
• Professional development through training, tuition reimbursement, and educational programs.
• Flexible scheduling and generous time off.
• Wellness resources focused on physical, mental, and emotional health.