[Hiring] Institutional Delinquency Coordinator @Evernest Holdings

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Role Description

The Institutional Delinquency Coordinator is responsible for managing, monitoring, and resolving delinquent institutional accounts with precision and professionalism. This role serves as a key liaison between internal departments, external partners, and institutional clients to ensure the timely collection and reconciliation of overdue balances. The Coordinator will use analytical, communication, and organizational skills to minimize delinquency rates, mitigate risk, and uphold compliance with regulatory and institutional policies.

• Monitor and manage a portfolio of institutional delinquent accounts to ensure timely payment resolution.
• Investigate and reconcile delinquent accounts, ensuring accuracy of financial data and supporting documentation.
• Coordinate with internal departments to resolve payment issues and process adjustments.
• Maintain accurate records of all collection activities in the company’s servicing and tracking systems.
• Prepare regular reports and analysis on delinquency trends, recovery progress, and risk exposure.
• Support audits and provide documentation as needed to internal and external stakeholders.

Qualifications

• 1 to 3 years of professional experience.
• Experience in customer service, real estate, financial services or a related field.

Requirements

• When applying for this position, please upload your resume in English.
• 256GB of storage and 8GB of RAM; Processor: Core i5 or higher (Preferably laptop).
• Fast Internet: minimum download and upload speed of 50 Mbps (live speed tests will be conducted).
• 1 External Monitor (2 External Monitor preferred)
• Webcam
• Headset
• Quiet workspace

Benefits

• Exciting starting salary $7 USD per hour with ample opportunities for growth within the company.
• This is a remote position requiring full-time availability.

Core Values

• Win Together – Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other) first.
• Do the Right Thing - We will always be honest with each other, our residents, and our owners.
• Own the Outcome – We will continuously strive for the best way to serve our Owners by frequently updating our processes.
• Embrace the Grind – We believe this benefits our clients because we are committed to whatever it takes to lease your home.
• Grow Daily – Our team of professionals commits themselves to daily disciplines both inside and outside the office.