V104- Legal Intake and Client Support Representative

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description

This role offers an exciting opportunity to support Job Duck as an Intake Specialist, helping clients feel informed, supported, and guided throughout their legal journey. In this position, the candidate will spend each day connecting with clients, gathering essential information, and ensuring all details flow smoothly through established processes. Someone who thrives in a structured environment, communicates with empathy, and enjoys keeping information organized will excel in this role. The position is ideal for an individual who learns quickly, works independently, and takes pride in delivering a polished and professional client experience. By managing communications, documentation, and CRM updates, this team member will be an essential contributor to the firm’s efficiency and client satisfaction.

● Salary Range: 1150 USD to 1220 USD

Responsibilities include, but are not limited to

• Create timelines, summaries, and case‑related documentation
• Respond promptly to client emails
• Answer general client questions and explain processes clearly
• Ask intake questions, gather details, and record information accurately
• Maintain professionalism and confidentiality in all interactions
• Collaborate with internal team members, including virtual receptionists
• Convert documents as needed and maintain consistent file formatting
• Share resources and updates with clients and prospective new clients
• Organize electronic files and ensure all documents are stored appropriately
• Learn and manage the internal CRM system
• Conduct intake calls with clients and prospective clients

Requirements

● Schedule aligned with PST (Pacific Standard Time)

● Tools/Software: CRM (client will provide internal system), document conversion tools, email management platforms, electronic file organization systems

● Requirements: Must be detail‑oriented, organized, client‑focused, and able to manage a high volume of communication efficiently. Must be comfortable learning new systems and independently managing workflows.

Work Shift

9:00 AM - 6:00 PM [PST][PDT] (United States of America)

Languages

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.