Fraud Review & Appeals + Automation Support Specialist (Part-Time, Remote)

7–10 hours per week

Flexible schedule (daily reviews must be completed)

About ClawCrazy

ClawCrazy is a fast-growing online arcade where players control real claw machines live from their phones. Players earn daily reward tokens, win real prizes, and interact with real machines 24/7. As we scale, we’re building smarter systems to protect fair play and prevent abuse.

The Role

We’re looking for a detail-oriented, systems-minded person to review account appeal requests for users flagged or blocked for suspected abuse (such as creating multiple accounts to collect daily rewards), and help improve the automation and rules behind those decisions.

This is not customer support. It’s a trust & safety + process improvement role.

Responsibilities

Appeals & Fraud Review

• Review user appeals for blocked or restricted accounts
• Analyze account signals including:

o IP and device patterns

o Account creation behavior

o Reward usage history

o Linked or duplicate accounts

• Make approve / deny / escalate decisions using internal guidelines
• Clearly document decisions and reasoning
• Maintain consistency, fairness, and confidentiality

Automation & Systems Support

• Identify repeat fraud patterns seen in appeals
• Recommend improvements to:

o Auto-block rules

o Risk scoring thresholds

o Appeal triage workflows

• Help define clear decision logic (when to auto-deny, auto-approve, or route to manual review)
• Assist with testing new automation rules and reviewing false positives
• Provide feedback to improve efficiency and reduce manual review volume over time

What We’re Looking For

• Strong attention to detail and pattern recognition
• Comfortable working with dashboards, admin panels, and structured data
• Able to think in rules, logic, and workflows
• Clear written communication and documentation skills
• Reliable and trustworthy — decisions directly impact real users

Nice to Have (Not Required)

• Experience in:

o Fraud prevention

o Trust & safety

o Gaming apps, marketplaces, or fintech

• Familiarity with:

o IP/device-based abuse

o Rule-based automation systems

o Moderation or appeals queues

• Experience collaborating with developers or ops teams